Responsible Gaming

AllStar Casino is committed to promoting a safe, responsible, and enjoyable gambling environment for all players. We understand that for most people, gambling is a form of entertainment, but we also recognise that it can lead to harm for some individuals. This page outlines the tools, limits, and support resources available to help you stay in control of your play.

Our Commitment to Player Protection

We take our duty of care seriously. As an operator licensed under the jurisdiction of Curacao, AllStar Casino adheres to strict standards of responsible gaming. We encourage every player to approach gambling as a recreational activity, not a way to make money or solve financial problems. Gambling should always be a choice, not a compulsion.

Legal Age Requirement

In Australia, the legal minimum age for gambling is 18 years. We verify the age of all players during registration and may request documentation to confirm your age at any time. No one under the age of 18 is permitted to open an account or gamble on our site. If we discover an underage account, it will be closed immediately, and any winnings will be forfeited.

Tools to Help You Stay in Control

We provide a range of player-protection tools that you can activate at any time through your account settings or by contacting our support team via live chat or email. These tools are designed to help you manage the time and money you spend gambling.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be lowered immediately but cannot be increased for at least 24 hours. You may request a permanent removal of limits only after a 7-day cooling-off period.

Session Limits

You can set a maximum length for each gaming session. When your session time expires, you will be automatically logged out. You may set limits for 15, 30, 60, 120, or 240 minutes, or choose a custom duration.

Cooling-Off Period

If you need a temporary break from gambling, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be inaccessible, and you will not receive any promotional communications. The cooling-off period will be automatically lifted once it ends, but you can extend it at any time.

Self-Exclusion

For players who feel they need a longer break, we offer self-exclusion. You can exclude yourself for a minimum of 6 months, 12 months, or permanently. During self-exclusion:

• Your account will be closed and cannot be reopened.
• You will not be able to deposit, play, or withdraw funds.
• You will be blocked from receiving marketing materials.
• We will use reasonable efforts to prevent you from opening new accounts.

To activate self-exclusion, contact our support team via live chat or email. We will confirm your request in writing and advise you of the effective date.

Identifying Problem Gambling

We encourage all players to be aware of the signs that gambling may be becoming a problem. Common indicators include:

• Spending more time or money on gambling than intended.
• Chasing losses or trying to win back money you have lost.
• Lying to family or friends about your gambling activity.
• Gambling to escape from stress, anxiety, or other problems.
• Borrowing money or selling possessions to fund gambling.
• Feeling irritable or restless when trying to cut down or stop.

If any of these signs sound familiar, we urge you to take action now. Help is available.

Support Organisations

We partner with independent organisations that provide free, confidential support and counselling for problem gambling. These services are available to anyone, regardless of whether they choose to self-exclude or not.

• Gambling Help Online: A free, confidential online counselling and support service for Australians. Visit their website or use their web chat 24/7.
• Gamblers Anonymous: A fellowship of people who share their experiences to help themselves and others recover from gambling problems. Local meetings are available across Australia.
• Lifeline: A national charity providing all-Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. Call 13 11 14.
• Beyond Blue: Support for anxiety, depression, and suicide prevention. Call 1300 22 4636.

Fair Play and Randomness

All games on AllStar Casino use a certified random number generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is independently tested and certified by a third-party testing agency. The average return-to-player (RTP) across our game library is 98.1%, which means that, over a long period, the games return approximately 98.1% of all wagered amounts to players as winnings. This is a statistical average and does not guarantee any specific result for any individual session.

Bonus Terms and Conditions

Any bonuses, free spins, or promotional offers available on our site are subject to the specific terms and conditions set out on the relevant bonus pages. In general, all bonuses carry wagering requirements, maximum bet limits, and validity periods. For example, the welcome package requires a 45x wagering requirement on the deposit plus bonus amount, a maximum bet of A$7.50 while the bonus is active, and a 7-day validity to meet the wagering requirement. Free spins from the third deposit are wager-free and any winnings may be withdrawn without additional playthrough. Players should always read the full terms before opting into any bonus.

Prohibited Activities

To maintain a safe and fair environment, we prohibit the following activities:

• Using multiple accounts to circumvent limits or bonuses.
• Collusion or other forms of cheating.
• Using automated software or bots to play games.
• Making deposits with stolen credit cards or fraudulent means.
• Self-excluded individuals attempting to register a new account.

Any account found to be involved in prohibited activities will be closed, and any winnings may be forfeited.

Data Protection and Privacy

AllStar Casino takes your privacy seriously. We collect and process personal information as described in our Privacy Policy. We use 128-bit SSL encryption and optional two-factor authentication to protect your data. Your information will not be shared with third parties except as necessary to process payments or comply with legal obligations. For full details, please refer to our Privacy Policy.

Contacting Support

If you need assistance with any responsible gaming tool, have questions about your account, or wish to report a concern, our support team is available 24/7 via live chat and email. You can also reach us through Skype. Our team is trained to handle sensitive inquiries confidentially and with care.

Complaints and Dispute Resolution

If you have a complaint about your gambling experience or believe that our responsible gaming measures have not been properly applied, please contact our support team in the first instance. We will acknowledge your complaint within 24 hours and aim to resolve it within 14 days. If you are not satisfied with the resolution, you may escalate your complaint to the Curacao Gaming Control Board, which oversees our license.

Governing Law

These responsible gaming measures are governed by the laws of Curacao. Nothing in this policy is intended to override or limit your rights under applicable Australian consumer law.

Final Note

Gambling should be fun, not a source of stress. If you ever feel that your gambling is getting out of control, we encourage you to use the tools and resources described on this page. Remember: you can set limits, take a break, or self-exclude at any time. Help is always available. Please gamble responsibly.