Privacy Policy

This Privacy Policy explains how AllStar Casino collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy in accordance with applicable data protection laws and regulations. By accessing or using our platform, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, as well as data generated through your use of our services. This includes, but is not limited to, personal identification details such as your full name, date of birth, residential address, email address, and telephone number. We also collect financial information necessary to process deposits and withdrawals, including payment method details and transaction history.

When you interact with our website, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, and browsing behaviour on our site. We use cookies and similar tracking technologies to gather this information, as detailed in our Cookie Policy.

How We Use Your Information

Your personal data is used primarily to operate our platform and fulfil our contractual obligations to you. This includes verifying your identity and age, processing your deposits and withdrawals, administering your account, and providing customer support. We also use your information to comply with legal and regulatory requirements, such as anti-money laundering (AML) and know-your-customer (KYC) obligations.

We may use aggregated, anonymised data for analytical purposes to improve our services, enhance user experience, and develop new features. We do not use your personal data for marketing purposes without your explicit consent, which you may withdraw at any time.

Cookies and Similar Technologies

Our website uses cookies and other tracking technologies to improve functionality, analyse usage, and deliver a personalised experience. Cookies are small text files stored on your device when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

The types of cookies we use include:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

We may share your personal data with trusted third-party service providers who assist us in operating our platform. These include payment processors, identity verification services, customer support platforms, and analytics providers. All such third parties are contractually bound to protect your data and use it only for the purposes we specify.

We may also disclose your information when required by law, such as in response to a court order or regulatory request, or to protect our rights, property, or safety, or that of our users.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your account is closed, we will retain your data for a period consistent with legal and regulatory obligations, after which it will be securely deleted or anonymised.

Your Rights

You have certain rights regarding your personal data under applicable privacy laws. These include the right to access the data we hold about you, request correction of inaccurate information, and request deletion of your data where permitted. You may also have the right to restrict or object to certain processing activities, and to data portability.

To exercise any of these rights, please contact our support team. We will respond to your request within the timeframe required by law.

Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. This includes the use of 128-bit SSL encryption for data transmission, secure server infrastructure, and access controls. We also offer optional two-factor authentication (2FA) for an additional layer of account security.

Despite our efforts, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as using strong, unique passwords and keeping your login credentials confidential.

Responsible Gaming and Age Verification

We are committed to promoting responsible gaming and protecting minors. You must be at least 18 years of age to use our platform. We verify the age and identity of all users during the registration process and may request additional documentation. If you or someone you know is experiencing gambling-related harm, we encourage you to use the responsible gaming tools available on our site, including deposit limits, session limits, cooling-off periods, and self-exclusion. For more information, please visit our Responsible Gaming page.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Australia, including Curacao where our operator is based. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat and email. You may also write to us at our registered address. We will endeavour to address your inquiry promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our platform after such changes constitutes your acceptance of the revised policy.